Contact us
For questions about a product, order, delivery, return or other service, contact us by email. We will make reasonable efforts to reply as soon as practicable.
- Customer service and privacy
- nocturnerelic.archive@gmail.com
What to include
Order enquiries: your order number, checkout email and a description of the issue.
Product enquiries: the product name and your specific question.
Damage, defects or incorrect items: the order number, clear photographs of the product and packaging, and a description of the issue.
Order changes and cancellations
Contact us promptly before dispatch. We will confirm whether a change or cancellation is still possible based on the order status.
After dispatch, a change-of-mind cancellation cannot be processed while the parcel is in transit. Once delivered, an eligible order may be returned under our Returns & Refunds Policy.
Protect your information
Do not send passwords, complete card numbers, verification codes or unrelated identity documents by email.