What are these products?
NOCTURNE RELIC offers non-electronic decorative smoking accessories, cigarette holders and related design objects. They contain no tobacco, nicotine or e-liquid and have no electronic heating or vaporization function. Refer to the product page for confirmed materials, dimensions and specifications.
Do I need an account to order?
No. You can check out as a guest without creating an account. For order enquiries or address changes, contact customer service with your order number and checkout email address.
When is an order formed?
An order is formed when payment has been completed successfully. Failed or incomplete payments do not create a successful order.
What currency is used?
The store’s primary settlement currency is US dollars (USD). Other currencies may be shown as regional reference amounts; the currency and final amount shown at checkout govern your payment.
Which payment methods are accepted?
Available payment methods are shown at checkout.
When will my order ship?
Each item is handmade by an artisan. In-stock items are normally handed to the carrier within 1–2 business days after successful payment. If an item is out of stock and requires made-to-order production, please contact us at nocturnerelic.archive@gmail.com. Production takes approximately 10 days; we will confirm the production and dispatch schedule with you by email.
How long does delivery take?
Estimated international transit time is approximately 15 days after dispatch. Actual timing may be affected by the destination, customs, the carrier, flights, public holidays, weather and other logistics factors beyond reasonable control.
Will I have to pay import duty?
Applicable normal import duties and import taxes are covered by NOCTURNE RELIC under our DDP cross-border delivery arrangements. If a carrier or customs authority requests an unexpected payment, contact us before paying. Any local sales tax or other charge that must legally be shown separately will appear at checkout.
Can I cancel after dispatch?
A change-of-mind cancellation cannot be processed once the parcel has been handed to the carrier. Wait for delivery; an eligible item may be returned within 7 calendar days after confirmed delivery.
Can I return an item?
Yes. Contact us within 7 calendar days after confirmed delivery for an eligible, unused item. The customer pays return shipping for an ordinary change-of-mind return.
Which items cannot be returned for a change of mind?
Used items and customized, personalized or made-to-order items cannot be returned simply because you changed your mind. This does not apply where an item is defective, damaged in transit, incorrect or materially not as ordered.
What if an item is damaged, defective or incorrect?
Email us promptly with your order number, an explanation and clear photographs of the item and packaging. Once confirmed, we will normally send a correct or undamaged replacement at no additional product or standard delivery charge. If a return is required, we will provide instructions and arrange or cover reasonable return shipping.
Where should I send a return?
Do not return an item without authorization. Contact us first; we will provide the correct return address and instructions for your order.
How long does a refund take?
We normally process an approved refund within 14 business days after the returned item is received and inspected. Refunds are returned to the original payment method; the bank or payment provider may take additional time to post the funds.