01Return request window
You may request a return within 7 calendar days after confirmed delivery. Email us with your order number, checkout email and reason for the request.
02Ordinary return conditions
Items must be unused, undamaged and in a reasonably resalable condition. The main item and accompanying accessories must be complete.
03Ordinary returns we cannot accept
Used items, items damaged through customer misuse, ordinary returns requested after the 7-day window, and customized, personalized or made-to-order items cannot be returned because of a change of mind.
These limits do not affect rights concerning defects, transit damage, incorrect items, items materially not as ordered or non-waivable consumer rights under applicable law.
04Orders in transit
Once an order has been dispatched, a change-of-mind cancellation cannot be processed while it is in transit. After delivery, an eligible return may be requested under this policy.
This does not affect cases involving confirmed loss, failed delivery, damage, incorrect items, defects or applicable consumer rights.
05Defective, damaged or incorrect items
Provide the order number, an explanation and clear photographs of the item and packaging. Once the issue is confirmed, we will normally send a correct or undamaged replacement at no additional product or standard delivery charge.
If the affected item must be returned, NOCTURNE RELIC will provide instructions and arrange or cover reasonable return shipping.
06Ordinary return shipping
The customer pays return shipping for an ordinary return unrelated to a product issue. That return shipping is generally non-refundable. Reasonable costs arising from an incorrect item, defect, transit damage or our fulfilment error will be handled by us as appropriate.
07Return address
Do not send returns to our public contact address. Once a request is approved, we will email the return address and instructions appropriate to the order.
08Refunds
We will email you after receiving and inspecting a return. We normally process an approved refund within 14 business days after inspection and return it to the original payment method. A bank or payment provider may take additional time to post the funds.